Return Policy

At Highland Blooms, we take great care to ensure every product meets our quality standards. Under Australian Consumer Law, you are entitled to a replacement, repair, or refund if an item is faulty, damaged, or significantly different from its description.

Please note that we do not offer refunds or exchanges for change of mind.

If you believe your item is faulty or incorrect, please contact us within 7 days of receiving your order at [your email here], including your order number and clear photos of the issue. We will review your claim and respond promptly with the next steps.

Returns must be:

In original condition and packaging where possible, and

Returned only after we have approved your request.

Highland Blooms reserves the right to refuse returns that do not meet these conditions.